Shop Life shopkeeping June 29, 2024

What Running a Cafe Taught Us About Patience

Dough does not respect your calendar invite. It ferments on its own schedule, and learning to read it is the first patience lesson this job hands you. Once you stop fighting time and start working with it, the shop gets calmer: the bake is steadier, the line moves smoother, and your shoulders drop a little.

That patience shows up everywhere. If a proof is running behind, you adjust the bake plan instead of forcing it. If the oven is running hot, you rotate and lower the deck rather than hoping. The craft side trains you to respond, not react, which is a surprisingly useful skill when the morning rush shows up early and enthusiastic.

The customer side is the same. People come in for coffee and bread, but they also come in to be treated like a person. A ten-second pause to listen can rescue a day in a way no extra shot ever will. It is hard to teach, but easy to feel when it is missing.

Closing is where patience pays interest. Clean, reset, prep, and leave the station better than you found it. Tomorrow you will thank today-you for labeling the levain and wiping down the benches. Patience is not passive here. It is practiced, daily, like folds in the first hour of bulk.